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Summary

2 Sept 2026, 06:44

ADCB on the app stores

How the app is rated on each store, where that sits among UAE banks, and what customers have been saying lately.

iOSunchanged over 9 days
4.48from 76,716 UAE ratings
581%62,689
45%4202
32%1609
22%1173
110%7331
Version
v1.53 · yesterday
Growing by
217 ratings a day
Size
169 MB
Needs
iOS 15.1
Android0.02 over 9 days
4.67from 75,279 UAE ratings
585%64,073
47%5452
32%1468
21%692
15%3588
Version
v1.53 · 3 days ago
Growing by
195 ratings a day
Installs
500,000+
Also reviewed
6.6%

Every UAE banking app

ranked by published rating

ADCB sits 17th of 18 on iOS, rated 4.48.

#AppRating
  1. 1Wio Personal4.81
  2. 2Mashreq UAE4.80
  3. 3CBD4.78
  1. 4HSBC UAE4.76
  2. 5ENBD X (Emirates NBD)4.74
  3. 6EI + (Emirates Islamic)4.72
  4. 7ADIB Mobile Banking4.70
  5. 8Ajman Bank4.67
  6. 9Standard Chartered UAE4.64
  7. 10RAKBANK4.64
  8. 11FAB Mobile4.63
  9. 12Liv X4.61
  10. 13National Bank of Fujairah4.56
  11. 14Al Hilal Bank4.56
  12. 15Mbank (Al Maryah Community Bank)4.52
  13. 16DIB alt (Dubai Islamic Bank)4.50
  14. 17ADCB4.48
  15. 18Sharjah Islamic Bank2.80

How reviews have scored the app

average stars per month

3.15in Aug 20261.26 higher than Jul 2026
2.21
May
2.41
Jun
1.88
Jul
3.15
Aug
Aug 2026 in detail
1 or 2 stars 47%3 stars 2%4 or 5 stars 51%

Recovering. Jul 2026 was the low point at 1.88. Aug 2026 is the highest monthly score recorded so far.

What customers praise

last 3 months
707 of 2075 reviews in last 3 months192515

Good service is the most common praise. Reviews also value an app that is easy to use, fast to process transactions and access account data, with the latest update described as smooth and excellent. Customers also praise the range of digital banking services and support.

  1. Easy to use and access account data
  2. Fast processing and quick service
  3. Smooth, excellent latest update
  4. Digital banking services and transaction range
  5. Helpful customer service and support

What customers complain about

last 3 months
1308 of 2075 reviews in last 3 months827481

SecurePass enrolment repeatedly reappears after setup, blocking account access and transactions. Biometric and face verification offers no alternative for camera-free devices, while customers also struggle with transfers, basic navigation and reaching a human agent.

  1. SecurePass PIN setup loops and covers the app after successful enrolment
  2. Face verification blocks customers without a camera or biometric access
  3. Transfers fail or funds do not arrive between accounts
  4. Statements, card payments and IBAN details are difficult to find
  5. Calls route to AI agents, with no clear route to a human agent

What customers say about the AI assistant

every review that mentions it

116 reviews mention it89% are one or two stars8927

Customers say the AI assistant blocks routes to a human, repeats questions, or returns errors and expired-session messages instead of help. It did not help customers cancel a credit card, make a fund transfer, pay a utility bill or ask about a debit card. Other customers say the AI agent makes life easier and gives a more fluent flow.

What customers were trying to do

  1. Reaching a human: calls went to AI that repeated questions.
  2. Cancelling a credit card: AI showed “session expired”.
  3. Making a fund transfer: AI did not work when prompted for the transfer.
  4. Paying a water bill: the AI assistant kept showing an error.
  5. Asking about a debit card: chat had no AI assistance.